Throughout the entirety of the course, we use a case example to illustrate the problem-solving approach as you are learning. In addition, you will deepen your understanding by applying this new way of thinking to a problem of your choice.
This course breaks down lean problem-solving concepts and techniques into simple, easily understood pieces.
Build a foundational understanding of problem types and problem solvingIdentify the four types of problems
Resolve business challenges by using scientific method, PDCA-based problem solving
Apply A3 thinking to solve problems
Clearly define problems, beginning with grasping the situation at gemba
Learn to break down vague problems to specific problems that can be solved to root cause
|Unit 1: Problem Solving||45 minutes|
|Unit 2: What is an A3?||2 hours|
|Unit 3: Creating Your A3||6.5 hours|
|Work-based Activities||10+ hours|
Shook co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System. With Managing to Learn, Shook revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership.