Course curriculum

  • 1

    Course Introduction

  • 2

    Unit 1: Lean Problem Solving

    • 1.1.1 | Welcome to Introduction to Problem Solving!

      FREE PREVIEW
    • 1.1.2 | Lean Transformation Framework

    • 1.1.3 | How We View Problems

    • 1.1.4 | Lead with a Questioning Mindset

    • 1.2.1 | What's a Problem

    • 1.2.2 | Problems Problems Problems

    • 1.2.3 | Four Types of Problems

    • 1.2.4 | Four Types of Problem Solving

    • 1.2.5 | Make the Problem Clear

    • 1.2.6 | Problem Breakdown Analysis

    • 1.2.7 | Unit 1 Personal Reflection

  • 3

    Unit 2: What is an A3?

    • Helpful information for working on Your A3

    • 2.1.1 | Introduction to A3

    • 2.1.2 | A3 Basics

    • 2.1.3 | Simple A3 Example

    • 2.1.4 | A3 as Good Storytelling

    • 2.1.5 | It's Not a Template

    • 2.1.6 | 5-Step A3 Example

    • 2.1.7 | Your A3: Title and Owner

    • 2.1.8 | Introduction and Chapter 1: What is an A3? in Managing to Learn (p. 1–11)

    • 2.2.1 | Develop Problem Solvers

    • 2.2.2 | Developing Problem Solvers at Herman Miller

    • 2.2.3 | The A3 Process

    • 2.3.1 | Basic Thinking, Mindset, Assumptions

    • 2.3.2 | Porter’s First A3: Rush to a Solution

    • 2.3.3 | Rethinking Thinking by Trevor Maber

    • 2.3.4 | What do I need to know

    • 2.3.5 | Chapter 2: Grasp the Situation—Go to the Gemba (Part 1) in Managing to Learn (pg. 13-26)

    • 2.3.6 | Unit 2 Personal Reflection

  • 4

    Unit 3: Your A3

    • 3.1.1 | Grasp the Situation at the Gemba

    • 3.1.2 | Gemba Is More than a Place from Managing to Learn (pg. 27)

    • 3.1.3 | Go See, Ask Why, Show Respect

    • 3.1.4 | Chapter 2: Grasp the Situation—Go to the Gemba (Part 2) in Managing to Learn (pg. 28-35)

    • 3.1.5 | Porter’s First Revised A3

    • 3.1.6 | Problem-solving Funnel (Part 1)

    • 3.1.7 | Your A3: Background & Current Condition

    • 3.2.1 | Analysis (part 1)

    • 3.2.2 | Problem-solving Funnel (Part 2)

    • 3.2.3 | Chapter 3: Goals and Analysis—Finding the Root Cause (Part 1) in Managing to Learn (pg. 37-44)

    • 3.2.4 | Your A3: Background & Current Condition - update

    • 3.2.5 | Analysis (part 2)

    • 3.2.6 | The Five Whys

    • 3.2.8 | The Five Whys Animation

    • 3.2.9 | Problem-solving Funnel (Part 3)

    • 3.2.10 | Your A3: Goal, Target and Analysis

    • 3.3.1 | Choose Countermeasures

    • 3.3.2 | Countermeasures vs. Solutions from Managing to Learn (pg. 65)

    • 3.3.3 | PICKing Countermeasures

    • 3.3.4 | Your A3: Countermeasures

    • 3.4.1 | Create a Plan

    • 3.4.2 | Nemawashi from Managing to Learn (pg. 69)

    • 3.4.3 | Consensus/Agreement from Managing to Learn (pg. 77)

    • 3.4.4 | From Position Based Authority to Pull-Based Authority and Responsibility ≠ Authority from Managing to Learn (pg. 81)

    • 3.4.5 | Chapter 5: Plan and Followup—Pull-Based Authority (Part 1) in Managing to Learn (pg. 87-92)

    • 3.4.6 | PDCA from Managing to Learn (pg. 96)

    • 3.4.7 | PDCA Improvement

    • 3.4.8 | Your A3: Plan

    • 3.5.1 | Followup

    • 3.5.2 | Chapter 5: Plan and Followup—Pull-Based Authority (Part 2) and Chapter 6: Perpetual PDCA—Developing A3 Thinkers in Managing to Learn (pg. 93-115)

    • 3.5.3 | Detailed A3 Template

    • 3.5.4 | Your A3: Followup

    • 3.5.5 | Conclusion—Learning to Learn and Getting Started—It Takes Two to A3 in Managing to Learn (pg. 116-127)

    • 3.5.6 | Unit 3 Personal Reflection

    • 3.5.7 | Course Summary

  • 5

    Extra Resources

    • More books from the Lean Enterprise Institute

    • A3 Thinking Questions

    • More learning experiences from the Lean Enterprise Institute

    • More on the 'Ladder of Inference'

    • More on 'Leading with a Questioning Mindset'

  • 6

    Final Course Survey and Certificate of Completion

    • Final Course Survey

Volume Discounts

0-9 students: $500.00/student
10 - 49 students: $400.00/student
50 - 99 students: $350.00/student
100 - 499 students: $300.00/student
500 - 999 students: $275.00/student
 1000+ students: $250.00/student

 

To register a group, please email us: registrar@lean.org